Key definitions
The terms below explain key concepts used in this policy so you can better understand how personal data is handled when you use our services.
- Personal data means any information relating to an identifiable individual, such as name, email address, phone number, or professional details submitted during course registration.
- Processing refers to any operation performed on personal data, including collection, storage, use, disclosure, retention and deletion.
- User refers to any individual who visits the SkillHubBoost website, registers for a course, or uses related services offered by SkillHubBoost.
- Service means SkillHubBoost’s online platform and related offerings for qualification upgrade courses, including learning content, assessments and customer support.
- Cookies are small text files placed on a device to store information about site interactions, preferences and usage patterns to improve the user experience.
Data collection and use
We collect data when you interact with our platform, register for courses, make payments or contact support. The following sections describe what types of data are collected and why.
Data you provide directly
When you sign up or communicate with us, you voluntarily provide personal information necessary to deliver our services and manage your account.
- Full name and contact details (email address, phone number) to manage enrollment and communicate course updates.
- Professional information such as job title, employer, qualifications and CV details to tailor course recommendations and assessments.
- Payment information required to process course purchases; payment card details are handled by our third-party payment processors and are not stored on our servers.
- Account credentials and profile settings used to access the learning platform and personalization features.
- Submitted assignments, assessment responses and feedback required for course completion and certification.
- Correspondence and support requests sent via email, chat or contact forms to resolve issues and improve services.
Data collected automatically
We may automatically collect certain technical and usage information when you visit our website or use our services to maintain and improve platform performance.
- Device and browser information (device type, operating system, browser version) to optimize site compatibility.
- IP address and approximate location for security, fraud prevention and localization of content.
- Usage data such as pages viewed, time spent on content, course progress and interaction events to improve learning experiences.
- Cookies and similar identifiers used for session management, preferences and analytics.
- Technical logs and error reports to diagnose and resolve platform issues.
- Referral and campaign data to understand how users find SkillHubBoost and which outreach channels are most effective.
Data from third parties
We may receive personal data from third-party services you use to interact with us or from partners who help deliver our services.
- Authentication providers when you use a third-party account to sign in.
- Payment processors that provide confirmation of transactions and limited payment metadata.
- Analytics and marketing platforms that provide aggregated usage insights.
Purposes of processing
We process personal data to operate the platform, deliver courses, support users and improve our services. Processing activities are limited to what is necessary for these purposes.
- To register and manage learner accounts, including enrollment, course access and certification issuance.
- To deliver course content, assessments and instructor feedback in a secure and timely manner.
- To process payments and handle billing, refunds and invoicing.
- To provide customer support and respond to inquiries, appeals and requests.
- To maintain platform security, detect and prevent fraud, and ensure system integrity.
- To analyze usage patterns and improve course content, user experience and personalization.
- To communicate service changes, administrative notices and course-related updates.
- To comply with legal obligations and respond to lawful requests from authorities.
Legal basis for processing
We rely on one or more legal bases for processing personal data, depending on the purpose. Where required, we seek consent and provide clear options to manage preferences.
- Performance of a contract: processing necessary to provide and manage course services you request.
- Consent: where required for optional marketing communications or certain analytics cookies.
- Legitimate interests: for fraud prevention, platform security and service improvement, balanced against user privacy rights.
- Legal obligations: processing required to comply with applicable laws and regulatory requests.
Data subject rights
If you are an individual in jurisdictions covered by data protection laws with specific rights, we strive to respect those rights and provide straightforward ways to exercise them.
- Right of access: you may request a copy of personal data we hold about you.
- Right to rectification: you may request correction of inaccurate or incomplete data.
- Right to erasure: in certain circumstances you may request deletion of your personal data.
- Right to restrict processing: you may request limits on how your data is used in specific circumstances.
- Right to data portability: where applicable, you may request a structured, machine-readable copy of your data.
- Right to object: you may object to processing based on legitimate interests or direct marketing, subject to legal exceptions and business needs.
Cookies and similar technologies
We use cookies and similar technologies to provide essential site functions, remember preferences and analyze usage to improve content and functionality.
Cookies used include essential cookies for login and session management, preference cookies for remembering settings, analytics cookies for usage insights, and advertising cookies if you opt into marketing communications.
Categories: essential, performance/analytics, functional, and advertising. Essential cookies are required for the platform to operate; others can be managed via settings.
You can manage cookie preferences through your browser settings or the cookie preference center on our site. Disabling certain cookies may affect platform functionality.
View our Cookie Policy
Sharing your data
We may share personal data with trusted partners and service providers who support the operation of the platform. Sharing is limited to what is necessary for the intended purpose.
- Service providers and hosting partners who support our website and data storage.
- Payment processors and business institutions for transaction handling and fraud prevention.
- Analytics and marketing platforms that provide aggregated insights to improve offerings.
- Professional advisors, such as legal or accounting services, when necessary for compliance or dispute resolution.
- Employers or training partners when explicitly authorized by the user for certification verification or sponsored training arrangements.
- Law enforcement or regulatory authorities when required by law or to protect legal rights.
International data transfers
Personal data may be transferred to countries outside your jurisdiction for processing, including servers hosted in third-party cloud regions used by our providers. We take steps to ensure an adequate level of protection for such transfers.
Safeguards may include standard contractual clauses, data processing agreements with providers, and other measures to uphold data protection standards. We will apply appropriate safeguards where required by law.
Data retention
We retain personal data only for as long as necessary to provide services, meet legal obligations, resolve disputes and enforce agreements, subject to retention policies that balance operational needs with privacy principles.
Account information is retained while your account is active and for a reasonable period after account closure to support legal recordkeeping and dispute resolution.
Support communications and correspondence are retained for a period needed to address requests and to improve support quality, typically for several years depending on the matter.
System logs and technical records are retained to diagnose issues, improve security and comply with auditing requirements for a limited retention period.
When data is no longer needed, we securely delete or anonymize it in line with our retention policies unless legal obligations require longer retention.
Security measures
We implement administrative, technical and physical measures designed to protect personal data against unauthorized access, loss or unlawful processing. Security controls are reviewed and updated periodically to address evolving risks.
- Access controls, encryption in transit and at rest, regular vulnerability assessments and secure development practices to reduce risks to personal data.
- Data encryption in transit and at rest using modern protocols to protect personal and training records during storage and transfer.
- Role-based access controls, regular security audits, and staff training to reduce unauthorized access and accidental data exposure.
Your rights and choices
You have specific rights regarding your personal data held by SkillHubBoost. These rights let you inspect, correct, restrict or delete personal information, and control how we use your data for direct marketing and portability.
- Right to access: request a copy of personal data we hold about you.
- Right to rectification: request corrections to inaccurate or incomplete personal data.
- Right to erasure: request deletion of personal data where lawful and applicable.
- Right to restrict processing: request temporary limits on how we process certain personal data.
- Right to object: object to certain types of processing, including direct marketing.
- Right to data portability: request transfer of personal data in a structured, commonly used format where applicable.
- Right to withdraw consent: withdraw previously given consent for specific processing activities.
- Right to lodge a complaint: file a complaint with local data protection authorities if you believe your rights are not respected.
How to submit a data rights request
To exercise any of your data rights, contact our Privacy Team via the contact form at SkillHubBoost.pro/contact or call +60124767856. Provide your name, Business ID 890332992418, details of the request and any proof of identity we may reasonably require. We will verify your identity before processing requests to protect your privacy.
We aim to acknowledge requests within 7 business days and to respond substantively within 30 days. Complex requests or requests requiring additional verification may take up to 60 days; we will notify you if more time is needed.
Marketing and communications
We use contact details you provide to send course updates, promotions and information about qualification upgrade options relevant to your career. Marketing messages are sent only when you have opted in or where we have another lawful basis to contact you. Preferences can be updated at any time to tailor the type and frequency of messages you receive.
Every marketing message includes an unsubscribe link. You can also manage preferences via your SkillHubBoost account settings or contact us through SkillHubBoost.pro/contact to stop marketing communications.
Children and young learners
SkillHubBoost offers programmes primarily intended for adult learners. We do not knowingly collect personal data from individuals under 16 without verifiable parental consent. If you believe we have collected data about a minor in error, contact us so we can contribute and take appropriate action.
Links to third-party sites
Our site and course materials may include links to partner organisations, professional bodies and third-party platforms. Those sites have their own privacy practices; review their policies before providing personal data. SkillHubBoost is not responsible for third-party data practices.
Policy updates
We may update this privacy policy to reflect changes in our services, legal requirements or operational practices. Material changes will be communicated on SkillHubBoost.pro and where appropriate via email. This policy version is effective as of 20-01-2026.
